The Business Case for Enterprise Content Management

Enterprise Content Management (ECM) or the Information Management market is experiencing rapid growth due to a “perfect storm” of events and technologies that make ECM invaluable. The influx of highly diverse content from a variety of systems and repositories points to the urgent need for companies to invest in content management to take control of their content.

Companies are looking to ECM solutions to create order where there is chaos. Given the vast amount of data and content to analyse, maintain, and store daily, content management is providing organizations with the means to take control. They are going one step further by creating workflows that allow their employees to be more efficient while complying with regulatory rules and regulations.

This paper cites analyst research groups, industry organizations and trusted media sources that address information management challenges such as big data, mobility, and the cloud in order to provide insight on how organizations can leverage ECM for positive business outcomes. Overall, ECM allows organizations to use new and existing sources of content to drive higher levels of efficiency and improve productivity. In addition, it protects organizations from potentially devastating data breaches and controls access to confidential information.

Factors Driving Deployments of ECM Solutions

The struggle to manage and make sense out of large volumes of data continues to increase the viability of ECM systems as an effective tool for achieving information management goals.

Business Drivers: Information Has Its Price

The struggle to manage and make sense out of large volumes of data continues to increase the viability of ECM systems as an effective tool for achieving information management goals.


The undeniable value proposition of ECM continues to be its highly effective ability to efficiently organize, secure and process information from a growing number of sources. According to Nucleus Research, the ROI for ECM continues to skyrocket.

Over 5 years, investment in document management results in 404% ROI.

Security Breach: Unauthorized File Sharing Solutions and Paper

Employees continue to put confidential company information at risk by using paper and personal file sharing apps—even when the use of such tools is banned.

Unregulated use of these apps represents a serious security and compliance threat since staff can share sensitive information externally or store documents on their personal devices outside of the organization’s governance. Organizations must strike the right balance between providing technology that enables collaboration and easy information access with compliance measures.

The Paper Chase

While many businesses have made great strides in their efforts to become a “paperless office,” it’s clear that we’re just not there yet. It’s apparent that companies still rely heavily on paper, which requires printing, copying and filing, creating a ripple effect that impacts enterprise-wide productivity and the ability to meet critical deadlines, and in the end, can lead to a measurable loss of revenue.

Empowering The Mobile Workforce

The cloud and mobile devices are powerful and empowering platforms for employees to access the information they need, from anywhere in the world. However, the trend towards BYOD (bring your own device) is something that many companies are struggling to manage.

Information Chaos Needs To Be Tamed

Organizations are struggling to manage their information and documents. The volume of data is increasing and so is the number of systems and repositories where information is stored. The majority of business-critical content still remains outside of content management systems.

4 is the average number of content management systems in one organization.


An integral component of Quality Management Information Management or ECM solutions continue to provide organizations with a proven and reliable solution to effectively capture, store, manage and share content. As ECM technology continues to evolve and mature, organizations will be able to leverage content management for more functional applications that also support partners, customers and other external stakeholders. The next generation information management platforms will continue to enable companies to address critical concerns, including security, compliance and managing the accelerated creation of content from many sources, including mobile devices.

The issues and statistical data provided in this paper build the case for the implementation of an information management system to mitigate risk due to data loss, compliance failures, general operational inefficiency, but also to avoid potential legal fallout by creating a systematic and organizational culture of efficiency.

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Peter Ellyard

Having spent over 20 years immersed in the document management software industry I have found that by offering a simple to use, highly effective electronic document management solution (knowledge management software) we increase productivity dramatically. Typically by an hour per person, per day! This is not rocket science, just a simple way to streamline your day to day information needs.