Our Project Method

Your pathway to a customised M-Files solution

The Innovative Content Management Way

Our robust project methodology is designed to deliver an M-Files solution fully-customised to your organisation’s business needs. Our process emphasises collaboration, communication, and consistently yields high client satisfaction. Read more about our process below.

01

Stage 01

It’s all about you

Discovery
Thanks for getting in touch! Here we will explore your business needs and prepare a tailored product demo for our next get-together.


Demo
What you’ve really been waiting for. One of our experts will demonstrate key features of M-Files that are of most interest to you.


Proposal
We will develop a detailed written proposal outlining deliverables, estimated costings, and project timelines for your consideration.


02

Stage 02

Welcome aboard!

Solution co-design
Congratulations, you’ve decided to join the M-Files community. We’ll now start working closely with you to design your solution with a series of get-togethers.


Solution construction
After we’ve all agreed on project scope and final costings, our M-Files-certified solution engineers get busy constructing your solution.


Solution validation
We now take a look at your solution together to validate that it is fit for purpose. We will tweak the solution based on your feedback.


End-user training
We now introduce your team to the intricacies of your new M-Files solution. Our training is hands-on, done in small groups, and conducted by M-Files certified trainers.


Post-delivery support
Here we encourage a period of internal testing. We happily make adjustments to the solution to ensure it is perfect before ‘going live’. 


03

Stage 03

Here for the long haul

We firmly believe that implementing an M-Files solution is a journey, not a destination.


Experience has taught us that business needs evolve. Your enterprise content management solutions needs to adapt accordingly. We are here to support you all the way.


With in-house technical specialists and access to M-Files technical resources, we ensure that your solution serves you well in the long run.

We proactively encourage regular review meetings with our clients and are only ever a phone call or email away if you need help.


Benefits oF THE PROCESS

Our project methodology aims to:

Ensure your organisation receives an M-Files solution that creates value

Educate you about the potential of M-Files to streamline business processes

Validate your M-Files solution as fit for purpose

Enable your staff to use the M-Files solution to full effect

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QUALITY ASSURANCE

Quality Assurance at Innovative Content Management

We understand that implementing and adjusting to a new system can be challenging. The first layer of our quality assurance strategy is our project methodology, which aims to ensure that everyone is on the same page in terms of system requirements. Our second layer is post-implementation support. You can rest easy knowing that within the first 60 days of ‘going live’, we will make refinement adjustments to your M-Files solution at no additional cost, so long as requests align with the agreed project scope.

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Our clients

Our M-Files solutions are trusted by our clients

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ENHANCED PRODUCTIVITY

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FAQ'S

Frequently Asked Questions

  • How long does it take to implement an M-Files solution?

    A typical project implementation period is 6 to 8 weeks. This depends on many factors, such as the complexity of the solution and the client’s availability to work with us during the planning process. M-Files is not an out-of-the-box solution and each system is tailor made for each client. This requires a time investment by the client to co-design their system with us.

  • How much does an M-Files solution cost?

    The cost of a system consists of implementation/configuration costs and ongoing M-Files subscription costs. M-Files is a software as a service (SaaS) offering and therefore operates on a subscription pricing model based on the number of users who need to access the system. Each M-Files solution is different and costs vary considerably. Please schedule a no-obligation demo consultation with us to find out more.

  • Do I need a server to host M-Files?

    M-Files can be hosted locally on a server or in M-Files Cloud. Each approach has its own strengths and limitations. Hosted in Microsoft Azure, M-Files Cloud offers very high information security and availability and very low maintenance costs. An on-premise server can offer enhanced flexibility for when data storage needs are high. Schedule a consultation with us to discuss the best M-Files hosting solution for your needs.

  • What system administration requirements are needed for M-Files?

    Once your M-Files solution is initially configured it can be put to straight to work, though there will inevitably be situations in the future

    such as:


    A new employee needs to be set up with access to M-Files

    An employee resigns and their M-Files access needs to be removed and their license reallocated


    A new document class is needed

    Access restrictions to certain documents or information need to be changed


    A new workflow is needed or an existing workflow edited


    M-Files therefore needs a System Administrator, a person who M-Files users in your organisation can go to request changes. We can either train some of your staff in M-Files system administration, or you can choose to outsource M-Files system administration to

    us.

  • What support does Innovative Content Management provide after implementing an M-Files solution?

    We believe that implementing M-Files is a journey, not a destination. Once your system ‘goes live’, we are there to back you up. We offer a ‘vault refinement period’ where we work with you and your team to refine your M-Files solution based on user feedback. From then on, we are committed to supporting you. We handle any support requests, and we proactively initiate regular review meetings to ensure your M-Files evolves along with your changing business needs.