A document management system (DMS) is a computerised system used to store, share, track, and manage files or documents. A DMS allows organisations to efficiently handle their documents, whether they are electronic files (such as PDFs, word processing documents, or digital images) or paper-based content. A DMS provides a centralised repository where documents can be stored, organised, and accessed by authorised users.

M-Files is a global market leader for document management systems. Innovative Content Management is an Australian authorised M-Files delivery partner with over a decade’s experience designing and implementing M-Files document management solutions.

A typical project implementation period is 6 to 8 weeks. This depends on many factors, such as the complexity of the solution and the client’s availability to work with us during the planning process. M-Files is not an out-of-the-box solution and each system is tailor made for each client. This requires a time investment by the client to co-design their system with us.

The cost of a system consists of implementation/configuration costs and ongoing M-Files subscription costs. M-Files is a software as a service (SaaS) offering and therefore operates on a subscription pricing model based on the number of users who need to access the system. Each M-Files solution is different and costs vary considerably. Please schedule a no-obligation demo consultation with us to find out more.

M-Files can be hosted locally on a server or in M-Files Cloud. Each approach has its own strengths and limitations. Hosted in Microsoft Azure, M-Files Cloud offers very high information security and availability and very low maintenance costs. An on-premise server can offer enhanced flexibility for when data storage needs are high. Schedule a consultation with us to discuss the best M-Files hosting solution for your needs.

Once your M-Files solution is initially configured it can be put to straight to work, though there will inevitably be situations in the future such as:

• A new employee needs to be set up with access to M-Files
• An employee resigns and their M-Files access needs to be removed and their license reallocated
• A new document class is needed
• Access restrictions to certain documents or information need to be changed
• A new workflow is needed or an existing workflow edited

M-Files therefore needs a System Administrator, a person who M-Files users in your organisation can go to request changes. We can either train some of your staff in M-Files system administration, or you can choose to outsource M-Files system administration to us. 

We believe that implementing M-Files is a journey, not a destination. 

Once your system ‘goes live’, we are there to back you up. We offer a ‘vault refinement period’ where we work with you and your team to refine your M-Files solution based on user feedback. 

From then on, we are committed to supporting you. We handle any support requests, and we proactively initiate regular review meetings to ensure your M-Files evolves along with your changing business needs.