Absolutely! M-Files Cloud solutions are hosted within secure Microsoft Azure infrastructure in Australian data centres. Data is fully encrypted at rest and in transit. M-Files Cloud is fully-compliant with a range of internationally-recognised security certifications such as ISO 27001, GDPR and HIPAA.

On-premises M-Files solutions hosted on a local or private cloud server typically feature security precautions such as firewalls, proxy servers and encrypted connections between client PCs and server. 

Further, M-Files supports multi-factor authentication (MFA) using common identity providers such as Microsoft Entra. MFA can be enabled for M-Files Cloud and on-premises hosted solutions.

Document management systems are often referred to using interchangeable terms such as DMS, EDMS (electronic document management system), content management system (CMS), or records management system. These are all computerised, digital systems used to store, share, track, and manage files or documents. 

A DMS allows organisations to efficiently handle their documents, whether they are electronic files (such as PDFs, word processing documents, or digital images) or paper-based content. A DMS provides a centralised repository where documents can be stored, organised, and accessed by authorised users.

M-Files is a global market leader for document management systems. Innovative Content Management is a leading Australian authorised M-Files delivery partner with over a decade’s experience designing and implementing M-Files document management solutions.

A typical project implementation period is 6 to 8 weeks. This depends on many factors, such as the complexity of the solution and the client’s availability to work with us during the planning process. M-Files is not an out-of-the-box solution and each system is tailor made for each client. This requires a time investment by the client to co-design their system with us.

The cost of a system consists of implementation/configuration costs and ongoing M-Files subscription costs. M-Files is a software as a service (SaaS) offering and therefore operates on a subscription pricing model based on the number of users who need to access the system. Each M-Files solution is different and costs vary considerably. Please schedule a no-obligation demo consultation with us to find out more.

M-Files can be hosted locally on a server or in M-Files Cloud. Each approach has its own strengths and limitations. Hosted in Microsoft Azure, M-Files Cloud offers very high information security and availability and very low maintenance costs. An on-premise server can offer enhanced flexibility for when data storage needs are high. Schedule a consultation with us to discuss the best M-Files hosting solution for your needs.

Once your M-Files solution is initially configured it can be put to straight to work, though there will inevitably be situations in the future such as:

• A new employee needs to be set up with access to M-Files
• An employee resigns and their M-Files access needs to be removed and their license reallocated
• A new document class is needed
• Access restrictions to certain documents or information need to be changed
• A new workflow is needed or an existing workflow edited

M-Files therefore needs a System Administrator, a person who M-Files users in your organisation can go to request changes. We can either train some of your staff in M-Files system administration, or you can choose to outsource M-Files system administration to us. 

We believe that implementing M-Files is a journey, not a destination. 

Once your system ‘goes live’, we are there to back you up. We offer a ‘vault refinement period’ where we work with you and your team to refine your M-Files solution based on user feedback. 

From then on, we are committed to supporting you. We handle any support requests, and we proactively initiate regular review meetings to ensure your M-Files evolves along with your changing business needs.